Refund policy
Return and Refund Policy
Thank you for shopping with Luméa! We are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we offer the following return and refund policy:
1. Return Window
You can return items within 3 days of receiving your order. The returned item must be in unused, unwashed, and original packaging condition. We do not offer refunds or returns for change of mind, personal preference, or dissatisfaction after delivery.
👉 Please note that not all items are eligible for return. Certain products may be non-returnable due to hygiene or safety reasons.
2. Return Conditions
Items must be in their original condition, unused, and undamaged.
A receipt or order confirmation email is required for the return.
Please ensure the item is in its original packaging and not damaged or soiled.
👉 Some items, such as opened, used, or personal care products, are not eligible for return.
3. Return Process
Order Cancellation Policy
Orders cannot be canceled once they have been processed or shipped.
Once an order has been fulfilled or shipped, cancellation requests will not be accepted.
Please contact us via the Contact Us page or at beautylumea63@gmail.com to initiate the return.
We will provide you with the return address and the necessary steps for returning the item.
4. Refund Policy
Once we receive and inspect the returned item, we will process your refund. Refunds will not be issued unless the item is returned and received by our team. Refunds will be issued to the original payment method.
Refunds will typically be processed within 5 to 7 business days after we receive the returned item.
Refunds do not include any shipping costs incurred during the return process. Original shipping fees are non-refundable.
5. Return Shipping Costs
If the return is due to a defect or an incorrect item sent by us, we will cover the return shipping costs.
If the return is due to personal preference (e.g., change of mind), the return shipping costs will be the responsibility of the customer.
6. Final Sale Items
Some items are marked as Final Sale and are not eligible for return. These items will be clearly marked on the product page, so please make sure to review the item details before making a purchase.
7. Exchange Policy
If you would like to exchange an item (e.g., incorrect size or color), please return the item following the process above. Once the return is refunded, you can place a new order for the desired item.
8. Special Considerations
We do not accept returns on used items unless they are defective or damaged.
Customers must request returns within the return window. We cannot process returns after the return period has expired.
9. Contact Information
If you have any questions or need further assistance, please feel free to contact us:
📧 beautylumea63@gmail.com