Refund policy
Return and Refund Policy
Thank you for shopping with us! We are committed to providing quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Window
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in its original packaging.
We do not accept returns or refunds for change of mind, personal preference, or dissatisfaction after delivery, except where required by applicable law.
👉 Please note that certain items may be marked as Final Sale and may not be eligible for return.
2. Return Conditions
Returned items must:
- Be unused and unworn
- Not have been washed, stained, damaged, or altered
- Remain in their original condition
- Be returned with the original packaging, tags, and accessories when applicable
- Include the order number or order confirmation email
For clothing items such as goose pajamas, the item must not show any signs of wear, washing, stains, or damage.
Items that have been used, washed, worn, altered, or damaged after delivery may not be eligible for return.
3. Return Process
Please contact us through our Contact Us page or customer service email to request a return.
When contacting us, please provide:
- Your order number
- The reason for the return
- Photos of the item when applicable
After reviewing your request, we will provide you with the return address and return instructions if your return is approved.
Order Cancellation Policy
Orders cannot be canceled once they have been processed or shipped.
Once an order has been fulfilled or shipped, cancellation requests will not be accepted.
4. Refund Policy
Once we receive and inspect the returned item, we will process your refund.
Refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
Original shipping fees are non-refundable.
Return shipping costs are also non-refundable unless the return is due to an incorrect, defective, or damaged item sent by us, or otherwise required by applicable law.
5. Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item sent by us, we will cover the reasonable return shipping costs.
If the return is due to personal preference, change of mind, incorrect selection, or other reasons unrelated to a product defect, the customer is responsible for the return shipping costs, where permitted by applicable law.
6. Final Sale Items
Certain products may be marked as Final Sale and are not eligible for return or refund.
Final Sale items will be clearly identified on the relevant product page before purchase.
Please review the product information carefully before placing your order.
7. Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or style, please contact us regarding the return process.
Once an eligible return has been approved and refunded, you may place a new order for the desired item.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after receiving your order.
Please provide your order number and clear photos of the item and packaging so that we can review the issue and determine the appropriate solution.
If the issue is confirmed to be caused by an error on our part, we will provide an appropriate resolution, which may include a replacement or refund.
9. Contact Information
If you have any questions about our Return and Refund Policy, please contact us: